Frequently asked questions
Everything you need to know about packages, delivery, rental periods, and returns.
Package pricing includes the rental period shown on each package. Additional time is calculated automatically in the booking estimate.
Add individual bins from the Products page before checkout, or request additional inventory through your account after ordering.
Yes. Delivery and pickup are scheduled during booking, and the delivery ZIP code is checked against the configured service area before checkout.
Package bookings include local delivery and pickup. Product-only carts show the applicable delivery fee before checkout and qualify for free delivery at the configured threshold.
The Products page shows the individual moving essentials currently available. Package reservations remain rental-based.
No. The reusable bins close with attached interlocking lids. Removable room labels are included with packages.
Yes. The intended operating process includes inspection and sanitation between rentals.
The final rental agreement should define normal wear, customer responsibility, replacement fees, and optional damage protection.
Signed-in customers can request eligible date changes from their order screen. Availability is checked by the server before the new dates are accepted.
Yes. Your account shows the current order status, and configured email and optional SMS reminders can be sent for delivery and pickup.
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